We recently found out that one of our clients bought a large building because they're outgrowing their existing location. Over the next few months they'll be remodeling, and then as it gets closer to moving in, they'll decide if they're going to take out bids for cleaning or just take us with them.
Many companies who are moving into a new location find this to be a good excuse to take out cleaning bids. Why is that? Because they're not all that happy with the existing contractor, so by taking bids, they could replace the contractor and then make an excuse that someone else gave them a better price. That's sometimes easier than having to tell you they're not all that happy with the cleaning.
Our experience has shown however, that if customers are happy with their current cleaning company, they don't want to take the time to go through the bid process, as there is already so much to do. They'd rather have the existing company grow with them.
From talking with our contact person, I get the feeling they'll be taking us with them. They're happy with the work we do. In fact, it's a rare occasion that any of our clients who have moved have taken out cleaning bids.
This is what every cleaning contractor should strive for - consistency in the cleaning and quality cleaning. This will help to ensure your customers take you with them when they move to a new location. It's also a great way to increase your income because most companies are moving into larger buildings.