I recently wrote about the poor service I received from a computer technician and how any small business owner can quickly lose out on an opportunity to gain a new customer. I wanted to follow up with a story that shows the extra mile that some people go to show their customers how much they're appreciated.
A couple months ago we were having some problems with our timekeeping system. I had several phone calls with the support staff and we spent a long time trying to figure out the problem. We finally had to replace the key piece of hardware that runs the system. Not the solution I was hoping for, as it's a pretty spendy piece, but it fixed the problem and it works great once again.
I thought that was the end of the story, but a couple months later, I received a package from 1-800-flowers and couldn't figure out who would be sending them. I opened it up and found a card of appreciation for my business from the timekeeping company. Granted, I had just spent a few hundred dollars from them, but I certainly wasn't expecting this type of thank you - nice touch!
Here are the flowers...