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November 2007
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January 2008

How to Handle Residential Cleaning Complaints

A cleaning business owner asked the following question:

"A customer called and complained that some areas were missed such as a bathroom and a toilet, etc. The team members say everything was checked using the final walkthrough checklist. I offered to send the team back out on Monday but the customer said they already took care of the areas. I am trying to find a solution or do you just go with the Customers is Always Right?"

A very wise cleaning business owner gave the following advice:

Continue reading "How to Handle Residential Cleaning Complaints" »


The Dirtiest Home of 2007

A few months ago I interviewed Ron Holt, of Two Maids & a Mop. Ron created a contest entitled "The Dirtiest Home of 2007". Being in the house cleaning business, he's seen some pretty dirty homes so he thought it might be fun to see how dirty some of them really are by having people post photos.

Check out the details here...
The Dirtiest Home of 2007

P.S. If you're a member of The Janitorial Store, you can listen to the interview with Ron here.


Losing Profit on Residential Cleaning - How to Turn it Around

A cleaning business owner asked the following question:

"I am having trouble with pricing residential cleaning. With homes there can be such a difference in the time it takes to clean one particular house. I have been trying to price the houses by time but there are times when the cleaning may take a little longer than expected and then we end up with no profit. Our company has considered giving up the residential side of the business but then you have unhappy customers and employees out of work. I am really unsure what we should do."

A very successful business owner gave the following advice:

Continue reading "Losing Profit on Residential Cleaning - How to Turn it Around" »


Have You Done Your End of Year Tax Planning Yet?

I meet with our accountant the first week of every December. I bring in our year-to-date financial statements, our end of year sales forecast, and other info he needs to help predict where we'll be financially, at the end of the year.

The reason I do this is to forecast our upcoming tax burden for next year. I remember years ago, when we had our first pretty profitable year in the business. We didn't have an accountant that I felt comfortable working with so I didn't meet with him during the year. Unfortunately that turned out to be a very bad decision, as we ended up owing  quite a bit in taxes that year and it put a financial burden on us.

Don't let this happen to you! By meeting  several times a year with our accountant, we can adjust our spending or make plans to invest in additional equipment in order to lower our tax burden. If you're having a good year, your accountant may suggest starting a retirement plan to save on taxes, or maybe buying that piece of equiment you've been wanting to pick up. Better to spend the money on your business, than give more than necessary to Uncle Sam -- or worse yet, not be able to pay your taxes!

So my advice is to pick up the phone and set up an appointment with your accountant. It's not too late to make a new strategy for saving money on taxes. If you wait until 2008 it will be too late!