Asking the right questions of prospects is an important part of the sales process when selling janitorial services. "How" questions get them talking because they can't answer with a simple yes or no. Here are some "how" questions you could use when talking with prospective clients (they're in no particular order):
- How can I help?
- How can I be of service?
- How are these decisions made?
- How did you select the previous contractor?
- How do you evaluate cleaning contractors?
- How often does that happen?
- How are you doing it now?
- How could it be done better?
- How can we help you do it better?
- How is your situation unique?
- How could it be improved?
- How would you describe your current level of service?
- How would you describe your current level of satisfaction?
- How would you fix that situation?
- How is it being handled now?
- How did you handle it last time?
- How much time does it take now?
- How did that happen?
- How would you define good service?
- How would you describe...?
- How much do you think you could save if you could solve that problem?
- How much is too much?
- How can can we get around this issue?
- How much of an issue is that?
- How can we make this work?
- How would you like to proceed?
- How can we make this happen?
- How soon can we get started?
- How about starting now?
- How can we be part of the bidding process?
- How can we be the ones that you choose?
Ok, your turn. What are YOUR "how" questions? Click on the Comments link below to post your response.
How to increase my commerical service(floors). I currently have three building cleaning weekly. I would like to have a building with 3 floors, to clean 3 times week. Help
Posted by: Barbara Hudgins | November 15, 2008 at 01:27 PM
Help I just started a commercial cleaning business and I have no idea how to write a business proposal or how to or bid for jobs.
Posted by: violet | December 04, 2008 at 04:15 PM