A cleaning business owner said she's long overdue on raising prices but isn't quite sure how to go about it. She asked, "Do I call them? leave a note? send a letter? And is 30 days enough notice?"
Another cleaning business owner offered the following advise:
"This is an issue facing most business owners now. I would recommend that you compose a letter talking about how your costs of doing business have risen and that these costs are something you cannot control. I would pick perhaps 5 customers you can afford to lose. Send the letter to them first. After you evaluate their reaction, send out 5 or 10 more. I would hesitate sending the letter to your entire client base at once. I also wouldn't send out to customers less than a year with you. If you have commercial clients with contracts you can address this at contract renewal time.
I would not recommend that you leave a note. That is too impersonal for this issue. You may want to call a few customers who have been with you for a long time. I would make certain that they all understand that this is a situation that is out of your control. If they understand that, they will be less likely to be upset. If they think you are lining your pockets, you will probably get some flack."
How do YOU go about raising your prices? Click on the Comments link below to share your advise.