We often hear from cleaning business owners that after they submit a proposal to a prospect, they never get a call back as to whether or not they were awarded the contract.
First, you should schedule a follow-up appointment after turning in the proposal. But if you're not able to do that or if they cancel the appointment, be sure to make follow-up phone calls to see where they're at in the decision-making process. Just be sure not to become a pest!
Sometimes people just get busy and put off making a decision. In this case, you may want to try something to get them "off the fence". Here is a suggestion from cleaning business consultant, Dick Ollek:
Whenever I had someone on the fence delaying their decision or just not
making a decision I would try to think outside the box on how to get
their attention. I have been known to send a flowering plant with a
note indicating something like, "hope these flowers brighten your day and
you can surely brighten ours by awarding us your business. You are
important to us".
Doesn't have to be flowers or this wording but something that grabs
their attention and something like this should bring a smile to their
face and not aggravate them.
What do YOU do to get your cleaning prospects "off the fence"? Please share your thoughts by clicking on the Comments link below.
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