If you're a cleaning business owner you are going to make mistakes. It's just how it is. But that doesn't mean you won't be successful, especially if you learn from each of your mistakes. If you're reading this blog, it probably means you want to avoid making some of the mistakes we made over the years.
Here are 3 mistakes that held us back in our first cleaning business.
1. Hiring warm bodies.
In the beginning when we started hiring, we really wanted to find great employees. But when we didn't have a steady stream of great candidates coming through the front door we started hiring less than ideal prospects. We had high hopes that we could train them to fit the mold of what we wanted. Unfortunately our gut feeling was usually right and we ended up regretting the fact that we ignored what our instincts were telling us. To turn things around we improved our employment ads to attract better prospects, and implemented a more rigorous hiring system.
2. Finding and coaching a great "second in command" person.
We spent too many years running the day to day business, wearing all the hats, and not actively seeking a person that could take over some of the supervisory duties. When you find a great candidate, don't just throw them into the job - it's a recipe for disaster and you could lose a great employee. It takes time to develop the skills needed to manage a cleaning business, so lay out a plan to coach your "second in command" on each of the different areas they'll be responsible for.
3. Waiting until you need new clients to start marketing.
Once you start getting busy, the easiest way to free up time is to put off marketing activities. You'll tell yourself, "I need to hire people so I can skip that networking meeting for a couple weeks so I can get some people hired and trained." Before you know it, you haven't done any marketing for two months and the phone calls have dried up! Always make the time to market your business so you have a steady stream of prospects. What you'll find is that when you lose a client it won't send you into a panic because you'll easily be able to fill the slot.
What mistakes have YOU made that have held you back in your cleaning business? Post your thoughts by clicking on the Comments link below.