It seems as if we've been getting this question at least once or twice a week lately. It appears there is no shortage of people looking for cleaning services, but many cleaning business owners that are new to submitting proposals don't seem to know how to follow up.
Rule #1: Present the proposal in person. Don't just email it or drop it off at the front desk. This is another opportunity to get in front of the prospect and discuss any last questions they may have about working with your company.
Rule #2: Always set a day and time to follow up with the prospect before you leave your last meeting. Never leave a prospect meeting without setting up the next meeting. If you just did a walk through of the building, then set a time to come back and review the proposal. If you just reviewed the proposal and they need to wait for additional contractors to submit their proposals, then set up another appointment to discuss their decision.
Rule #3: Follow up in person. If at all possible, always follow up in person. If they are waiting until all proposals are in and tell you they will call with their decision, find out when they plan on making that decision and tell them you will call to follow up with them on that day. Never leave it up to them to call you because something will always come up and you'll probably be wasting your time waiting by the phone.
Take control when submitting cleaning proposals by always setting up the date and time for your next follow up. This is especially important at the time of the walk through and proposal presentation. If they are hard to pin down on a decision, start spreading out your communication to give them some space, as you never know what is going on -- their priorities might have changed. It's not necesarily a sign that they won't hire your business, it may just be a sign that it's not going to happen as soon as you thought.