Every day cleaning business owners become frustrated because they feel their cleaning staff isn't doing their job -- at least not to their satisfaction.
In most cases we figure they just don't care. It's just a cleaning job after all. But not everyone is satisfied to just get by, and they really do want to do a good job. So before you write it off as their being just a marginal employee, take a deeper look into what the underlying problem might be.
6 reasons cleaning technicians fail to live up to your standards
1. They don't understand what you want.
You've been doing this a long time and know exactly the results you're looking for. But that doesn't mean your employees do. The things that seem obvious to you may not be obvious to an employee that hasn't been properly trained. Your employee may think they're doing a great job cleaning sink faucets. But they don't understand that leaving streaks on shiny chrome is not the result you're looking for. Yes, you can tell they wiped it, but you're looking for spotless chrome with no streaks.
2. They don't understand why it's important.
Your cleaning technician may think you're just being nit-picky when you point out that they left streaks on the sink faucets. But they probably haven't considered why it's so important to you. From your experience, you know that if the client comes in right after the cleaning and sees the streaks, they think your company does sloppy work and doesn't pay attention to detail. So don't just point out what they're doing wrong, explain why it's important.
3. They don't understand how to do it.
People are sometimes afraid to admit that they don't understand how to do something -- especially if they've been yelled at for doing it wrong. Instead of asking for help they might just keep their mouth shut. Maybe they're using too much cleaning chemical on their cleaning cloth, which is why they continue to leave streaks on the sink faucets. Ongoing training can help the employees that may not fully understand what they're doing wrong.
4. They've come up with another way to do it.
Sometimes people come up with their own way of doing something. Instead of immediately shutting them down and insisting they do it your way, look at their results. If they're getting good results and doing it within the alloted time, does it really matter that they're not doing it exactly the way you want? Maybe they've come up with a better way that can improve the rest of your employees' performance.
5. They can't do it.
If employees aren't physically or mentally capable of doing what you want, it doesn't necessarily mean they're incompetent; it just means they've been put into a position they're not meant for. For example, if you put a "people person" into a job that has no interaction with others, chances are they won't be happy and you'll end up with performance problems. But just because they're not good at the job you've given them, doesn't mean they aren't perfect for another.
6. They won't do it.
If you've exhausted all the other possibilities, you've reinforced all their training, and the employee still isn't willing to do what you need done; then it's decision time. Do yourself and your employee a favor and free them up to pursue a job they're more suited to. That will free up their position and allow you to find an employee that can meet your expectations.
Sometimes the cleaning staff we hire are not living up to our expectations and don't seem well-suited for the job. But before you "fire fast", consider that it's not easy finding good employees, so make sure you do your part in giving them every chance to succeed before resorting to termination.
QUESTION: Do you ever feel your cleaning staff isn't doing their job? What are you doing to improve the situation? Post your comments below.