Finding good employees is the one of the biggest challenges cleaning business owners face. But oftentimes we have no one but ourselves to blame when it comes to hiring less than desireable cleaning technicians.
Here are 5 of the top skills employees should possess:
1. Communication skills. You may not think this is of particular importance since most cleaning technicians work independently. But communication skills are very important because if they're not able to listen with understanding and speak with knowledge and confidence, it will be difficult for them to succeed.
2. Self-motivation. Although part of your job as an employer is to keep your staff motivated and engaged, you simply don't have the time to hold their hand every minute of the day. The ability to take initiative and complete projects without supervision is a skill that is invaluable to your company.
3. Team player. This is more than just how you interact with your co-workers. Being a team player means working as a group toward a common goal. If the goal is to satisfy clients, then every employee must work as part of the team to ensure they provide the best customer care possible.
4. Problem solving skills. At some point your cleaning technicians will be required to solve a problem. Regardless of what the problem is, being able to think swiftly and decisively in the face of an unexpected situation is often the difference between succes and failure. When interviewing candidates be sure to ask problem solving questions such as, "What would you do in this situation...?"
5. Adaptability. Employees that are adaptable to changing situations are much easier to train and coach than the employee that is set in their ways and resistant to change. Look for candidates that are adaptable and able to handle change in today's fast-paced world.
These are just a few of the skills you should be looking for when hiring cleaning technicians. When interviewing, craft your questions in a way that will uncover these skills (or lack of), and you'll become a much better judge of character when it comes to hiring your staff.